Understanding Direct Clients
As a maker, Direct Access means customers who have completed 3+ projects with you can request quotes directly — creating a more efficient workflow for repeat business.
How customers unlock Direct Access
Customers unlock Direct Quotes with you after:
- Completing 3 successful projects together
- Leaving reviews on at least 2 projects
- All projects reaching "Completed" status
Managing quote requests
When a Direct Client requests a quote:
- Review the request — Check project details and requirements
- Submit your quote — Provide pricing and timeline (within 48 hours)
- Communicate — Answer questions and negotiate if needed
- Proceed — Once accepted, the job follows the normal workflow. The customer pays at checkout and we hold the money until the print is delivered
What it means for makers
- Returning customers — Customers who already know your work can ask you directly
- Not on the open marketplace — Direct requests don't go through the marketplace
- Simpler conversations — Customers already know your work style
Good practice
- Respond quickly — Quote requests expire after 48 hours
- Be consistent — Maintain quality to keep customers coming back
- Communicate proactively — Keep clients informed on progress
- Build relationships — Direct Access comes from completed, reviewed jobs
Your Direct Clients dashboard
Find your Direct Clients in the dashboard to:
- See customers who've unlocked Direct Access
- View relationship history and completed projects
- Track pending quote requests