Revisions happen. Dimensions were slightly off, a surface needs more sanding, or a feature needs to be reinforced. Here is how to handle it cleanly.
Before you click "Request Revision"
Ask yourself two things:
- Is the issue covered by the original scope? If you asked for a 0.1 mm tolerance and got 0.3 mm, that is a clear revision. If you asked for "a bracket" and want a different bracket now, that is a new order.
- Do you have evidence? Photos or measurements make the conversation 10× shorter. Take a clear photo with a caliper, ruler, or reference object.
How to request a revision
- Open the order page
- Click Request Revision
- Describe the issue in plain language — be specific about which dimension, which face, which feature
- Attach at least 2 photos showing the problem
- Propose what you would consider a fix: "Please reprint with infill bumped to 40%" or "Could you sand the top face to matte?"
The maker has 24 hours to respond and either accept, counter-offer, or escalate.
What revisions usually cost
- Post-processing fix (more sanding, repaint, re-coat): usually free or at cost
- Partial reprint (one or two bad parts out of a batch): maker typically covers material, you cover labor
- Full reprint (design issue on the maker's side): free
- Full reprint (design issue on your side, e.g. you uploaded the wrong file): you pay
- New part revision (you want to change the design): new order, new price
Tips for a smooth revision
- Don't ship the part back unless the maker explicitly asks. Most issues can be fixed remotely.
- Be specific about timelines — "I need this by Friday for a client demo" will get faster attention than no context.
- Keep the tone collaborative. Makers are small businesses trying to do good work; a "can we figure this out together?" message gets better results than "this is wrong, fix it."
When to escalate to dispute instead
Open a dispute (not a revision) when:
- The maker has gone past the 24-hour response window with no reply
- The print is fundamentally wrong (wrong file, wrong material, wrong scale)
- The maker refuses to acknowledge an obvious defect
- You agreed on a spec in writing and the part does not meet it
Our team will review the evidence and side with whoever the agreed scope supports.