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FAQ

What are Direct Quotes and how do I unlock them?

Learn about our Direct Quote feature that lets you ask a trusted maker for a quote without posting to the marketplace.

Platform TeamOctober 1, 2026

What are Direct Quotes?

Direct Quotes allow you to request quotes directly from makers you've worked with before — without posting to the open marketplace, for faster repeat orders.

How it works

When you build a trusted relationship with a maker through successful projects, you unlock the ability to request quotes directly from them:

  1. Post projects normally — Receive quotes from verified makers
  2. Choose your favorite maker — Work together and complete the project
  3. Build trust — After 3 successful projects with the same maker, unlock Direct Quotes

What you get

  • Faster ordering — Skip the open marketplace and get quotes directly from makers you trust
  • Established pricing — Your maker already knows your quality expectations
  • Streamlined communication — No need to explain your needs again

How to unlock them

To unlock Direct Quotes with a specific maker:

  • Complete 3 successful projects together
  • All projects must reach "Completed" status (not cancelled or refunded)
  • Leave reviews on at least 2 of the 3 projects

Where to find Direct Quotes

Once unlocked, you can:

  • View your trusted makers in the "My Makers" section of your dashboard
  • Request a quote directly from their profile page
  • See the "Direct Quote" option when visiting a maker you've unlocked

Questions

Q: Do I still get platform protection with Direct Quotes? A: Yes. Direct Quote jobs work the same way: you pay at checkout and we hold the money until your print is delivered, with the same dispute resolution as marketplace jobs.

Q: Can I still post to the marketplace after unlocking Direct Quotes? A: Yes. You can choose either method for any job. Direct Quotes are an additional option, not a replacement.

Q: What happens if a maker declines my quote request? A: You'll be notified and can either revise your request, request from another unlocked maker, or post it to the marketplace.

Q: Is there a different fee for Direct Quote projects? A: No, the platform fee is the same whether you use the marketplace or Direct Quotes.

Q: Can Direct Quote status be lost? A: Currently, once unlocked, Direct Quote access remains active. We may introduce quality maintenance requirements in the future.

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